About East Port Vet

About East Port

We feel quite privileged that you have entrusted us with your pet’s healthcare and well-being. It’s a job that we take very seriously. Let’s face it, they are a very special member of your family… providing unconditional love but unable to speak for themselves. Our vision is to take the stress out of pet ownership so you can spend your time enjoying them. In other words, we want to help you keep them fit and healthy, and be there for you when they’re not.

Our Practice

When a family member is unwell, you want the peace of mind that they are is the best of hands. Our state-of-the-art facilities are on par with the highest of standards nationally and have been successfully accredited as a Hospital of Excellence for many years. This accreditation which requires an exhaustive application and evaluation process means that we are recognised by our own profession as one of the best in the country.

We invite you to take a tour of our state-of-the-art facilities. Upon doing so, you will notice the similarity to a human hospital in terms of technology and equipment. We continue to invest in the most advanced medical technology to achieve the best results for your pet as quickly as possible. We communicate with specialists remotely as required and even have some visiting the hospital on a regular basis.

Our Staff

You are our number one priority. If you’re happy, so are we. Our mission is to exceed your expectations with the care and service we provide. Our team, which consists of seven veterinarians supported by our seven dedicated nurses, veterinary receptionist, practice manager, pet groomer and hospital attendant, have your satisfaction top of mind. We really appreciate your feedback for a job well done. Equally, if ever you feel something has fallen through the cracks, please let us know immediately. We can’t fix something we don’t know about!

We believe in working together, in alignment with our shared values, to provide you with excellent customer service and the latest in veterinary medicine. At East Port Veterinary Hospital, our staff are always looking at ways to improve our care standards through continuing education.

Our Accreditations

In 2007, the East Port Veterinary Hospital in Port Macquarie was awarded Hospital of Excellence Accreditation with the Australian Small Animal Veterinary Association (ASAVA).

ASAVA Accredited Hospitals stand as a benchmark to which small animal practitioners may turn for inspiration when assessing their own facilities and procedures. It is your assurance that we provide the highest levels of quality health care and practice management for you and your pet.

We are one of only five accredited hospitals in New South Wales and thirty seven Australia wide. Our accreditation is reviewed every 4 years.

In 2011 and 2015, East Port Veterinary Hospital Port Macquarie was re-accredited as a Hospital of Excellence with the Australian Small Animal Veterinary Association (ASAVA).

We were also awarded the prestigious AVA/Pfizer National Award for Excellence in Customer Service in 2007. This annual award is judged by a panel of veterinarians and industry representatives and examines the special features of a practice’s customer service processes and how it differentiates itself from other Hospitals.

We’re recognised locally within our community

The Port Macquarie Chamber of Commerce Greater Port Macquarie Business Awards is a fabulous celebration of local business, gaining recognition for businesses in the Greater Port Macquarie region.

In both 2010 and 2012, East Port Veterinary Hospital was announced the winner of the Professional and Business Services category, which is voted by fellow businesses.

In 2011, East Port Veterinary Hospital entered the judged category of Excellence in Business. A detailed submission was required which entailed business planning and processes, business revenue, innovation, business achievements and community contributions. Following a rigorous judging process, East Port Veterinary Hospital was awarded this prestigious award at the Annual Gala Dinner.

In 2014, we were inducted into the Hall of Fame, honoring our past achievements in the Port Macquarie Chamber of Commerce Greater Port Macquarie Business Awards.