About East Port Vet
About East Port
We feel quite privileged that you have entrusted us with your pet’s healthcare and well-being. It’s a job that we take very seriously. Let’s face it, they are a very special member of your family… providing unconditional love but unable to speak for themselves. Our vision is to take the stress out of pet ownership so you can spend your time enjoying them. In other words, we want to help you keep them fit and healthy, and be there for you when they’re not.
We invite you to take a tour of our state-of-the-art facilities. Upon doing so, you will notice the similarity to a human hospital in terms of technology and equipment. We continue to invest in the most advanced medical technology to achieve the best results for your pet as quickly as possible. We communicate with specialists remotely as required and even have some visiting the hospital on a regular basis.
We believe in working together, in alignment with our shared values, to provide you with excellent customer service and the latest in veterinary medicine. At East Port Veterinary Hospital, our staff are always looking at ways to improve our care standards through continuing education.
ASAVA Accredited Hospitals stand as a benchmark to which small animal practitioners may turn for inspiration when assessing their own facilities and procedures. It is your assurance that we provide the highest levels of quality health care and practice management for you and your pet.
We are one of only five accredited hospitals in New South Wales and thirty seven Australia wide. Our accreditation is reviewed every 4 years.
In 2011 and 2015, East Port Veterinary Hospital Port Macquarie was re-accredited as a Hospital of Excellence with the Australian Small Animal Veterinary Association (ASAVA).
We were also awarded the prestigious AVA/Pfizer National Award for Excellence in Customer Service in 2007. This annual award is judged by a panel of veterinarians and industry representatives and examines the special features of a practice’s customer service processes and how it differentiates itself from other Hospitals.
We’re recognised locally within our community
The Port Macquarie Chamber of Commerce Greater Port Macquarie Business Awards is a fabulous celebration of local business, gaining recognition for businesses in the Greater Port Macquarie region.
In both 2010 and 2012, East Port Veterinary Hospital was announced the winner of the Professional and Business Services category, which is voted by fellow businesses.
In 2011, East Port Veterinary Hospital entered the judged category of Excellence in Business. A detailed submission was required which entailed business planning and processes, business revenue, innovation, business achievements and community contributions. Following a rigorous judging process, East Port Veterinary Hospital was awarded this prestigious award at the Annual Gala Dinner.
In 2014, we were inducted into the Hall of Fame, honoring our past achievements in the Port Macquarie Chamber of Commerce Greater Port Macquarie Business Awards.