East Port Veterinary Hospital Updates

Welcoming Dr Hannah Parcell to the team!

 

Hannah graduated from the University of Queensland in 2017 with a Bachelor of Veterinary Science with Honours.

Hannah moved from Brisbane to join the team at East Port as a graduate veterinarian. She has a keen interest in small animal internal medicine.

When not at work, Hannah can be found enjoying the beautiful beaches of Port Macquarie with her Australian Shepherd, Huxley.

We know you’ll make Dr Hannah feel welcome!

 

We say good bye to Dr Adriarne Heaton

Dr Adriarne, or Arnie, as she’s known to many of you, will be leaving the East Port team on the 13th April 2018. Arnie is relocating to Brisbane to accept a position at the Animal Emergency Service. We wish Arnie all the very best and know that she will excel in this environment! She will be missed by all of us here at East Port, as well as many of you.

You may well spot Arnie in the background of the new season of Bondi Vet, working alongside Dr Alex! Keep an eye out!

 

Advance Dermocare dry food recall

Mars Petcare Australia is voluntarily recalling the Advance Dermocare dry dog food range. If you have purchased this product from us, please stop feeding this to your dog and return any bags for a full refund. We can advise of an alternative at this time. Please note – NO other lines of Advance are affected.

Below is the official statement from Mars Petcare.

Mars Petcare Australia is voluntarily recalling ADVANCE Dermocare dry dog food products in 3kg, 8kg and 15kg bags from households and stores. No other ADVANCE products or varieties are affected by the recall.

We were deeply concerned to learn that a number of dogs have been affected by megaoesophagus – a condition that is generally not associated with food. We have now run hundreds of tests on ADVANCE Dermocare and found no link between the condition and our product.

Regardless, the health and wellbeing of Australian pets is our number one priority so we are voluntarily recalling all ADVANCE Dermocare products as a precaution.

We appreciate the inconvenience caused to our trade partners and customers and assure you that we are doing all we can to get to the bottom of this issue. We are continuing to provide information to the University of Melbourne to facilitate further testing, and collaborating with the Australian Veterinary Association.

 

 

VetPay payment plan changes to benefit you – available now!

VetPay has made some recent changes to their payment plan options, which will benefit many clients who wish to take advantage of a paying for their pet’s treatment over time. Their unique online processing system offers fast approvals, which can be completed at home, or here at the hospital.

These changes include:

  • A 3 month interest free period
  • No minimum treatment cost – can be used for amounts less than $300
  • Flexible payment terms
  • No early discharge fees
  • Introduction of a $49 annual fee, which enables you to keep an open line of credit with VetPay, without having to re-apply each time you’d like to use.

If you would like to know more about these changes, please don’t hesitate to call us on 6583 5677.

 

Continuing Education

 

Staff Training & Development

We are committed to continuously improving the quality of service we provide to you and your pet/s.

We undertake regular training sessions in order to deliver on that promise.

Consequently, we will be closed between 12:30pm and 2:00pm on Tuesday 10th April 2018.

We apologise for any inconvenience caused. If you do have an emergency,

please call the hospital number (65835677) and leave a brief message,

and one of the staff will attend to you immediately.

Thank you for your understanding.